• Made of solid birch wood ( NOT engineer wood and wood veneer )
• Dark wood stain paint interiors and exteriors
• Hand crafted
• Double slide door cupboards
• Glass inserted cupbostds door
• Pre Drilled holes for cable
We will process orders within 24 hours of receiving your online order request. A payment receipt with delivery information will be emailed to you after your order is received and processed.
If you don’t receive a notification email confirming your order and delivery timeframe, please contact us directly on 0800 618181 with your online order reference number. Please first check your spam email folder if you don’t receive a notification regarding your order delivery date.
After your order has been dispatched from our warehouse, a notification email with freight tracking reference number and the freight company’s contact details will be sent to you to enable direct contact with the delivery company.
You are also welcome to pick up your item directly from our warehouse. Please contact us first to verify the address prior to pick up, as sometimes low stock goods are kept at our showroom instead of at the warehouse.
Order information for preorder products
Delivery time options
Standard arrival time for preordered items is 8 to 12 weeks. This is counted from the date of the order and payment being received by us. An order confirmation form with the chosen product options will be emailed to the customer when we receive the online order. Different delivery time options are available for customers to select. If a longer waiting time suits you, you are welcome to choose a later delivery date, which will enable you to receive a higher discount.
Customers are free to cancel the confirmed preorder with us at any time; however, we require 4 weeks written notification before the scheduled delivery date. Otherwise a 5% cancellation fee will apply. If a customer’s situation changes, the delivery date may be rescheduled to an earlier or later date. An additional charge will apply if a customer requests a delivery date to be earlier than its original date.
Please note that the discounts applied to delivery timeframes are only applicable to our standard models. Unfortunately, these discounts are not available for custom orders or any specially sourced products.
We list different colour options for some models. If there aren’t different options available on the page, customers can only choose the colour as shown in the product image. There will not be other colour options available for that model. Some models may be made to customer’s specifications. All customers’ special requests will be taken care of and confirmed by one of our showroom Sales Consultants in person or by email. Please contact us for such enquiries at firstname.lastname@example.org
Delivery info for in stock product
If the product page shows this product is available in stock, your order will be dispatched on next business day after receiving our confirmation mails. Client will be emailed with notification mail containing the relative freight info for client direct track on their delivery with freights.
The Auckland region order will be delivered on same day after dispatch. North island region delivery will take 1 to 3 working days to arrive according to the different areas, some rural areas will requires 3 to 5 working days. South Island delivery will take 2 to 7 working days to arrive. Rural areas will require 7 to 10 working days to arrive.
All our deliveries are required client to sign on receiving the product. The inspection of your order is important. We use the furniture moving specialist to deliver the order, the damages still will happen during the transition sometimes. All of our dispatched item will receive full inspection by our warehouse team before leaving from us. If any damage is discovered on receiving, please report the damages to us immediately by phone and by email. The photos of the defect are essential proof when reporting the defects on the product. Any defects are missed to be reported to us later than 48 hours after signing for receiving, damage claims would have chance to be rejected by freight company. The client will take full responsibility for the damages.
Apart from the clearance items with at least 50% off discount, all the purchasing is allowed to be returned to us as long as the returning request is sent to us within 7 days after receiving the purchases. Completed returned product application form is required to be sent back with the returned product. All of returned product must be packed in its original packaging for resale value, otherwise 20% restocking fee will be charged to returned items. The returned item must arrive at us within 30 days after lodging client’s request. If not, return request will automatically be declined.